Troubleshooting

Find help on problems that you might encounter while using IFS Cloud.

I am getting an error message regarding the posting type. What shall I do?





There is an accounting posting issue.

Please contact your responsible controller. He will have access and create a ticket for your support team (mpt_SupportIFSCLOUD@airmar.com) if needed.

I am getting an "Internal Server Error" error message when trying to connect or while using IFS Cloud.



There might be a network issue.
  1. Check that you are using an Airmar identified and approved network or the approved VPN.
  2. Open a new page on your browser and try again to connect to IFS Cloud.

I am getting an error about a code part that "must have a value" for my customer order. What shall I do?

This error indicates that at least one line in your customer order has not been pre-posted.

Check your lines, then follow this procedure to do the pre-posting: Creating a Customer Order.