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Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Creating a Customer Settlement
If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
- Statistics and Reporting

Creating a Customer Settlement

If you have not matched your payment(s) with the corresponding invoice(s), through the process Settling Available Transactions in the Account, you can do a settlement.

Go to Financials > Accounts Receivable > Manual Payment > Customer Offset Proposals.
Click New Proposal.
A new pane appears.
In this pane, in the area Matching Methods, select Manual and click OK.
Select the proposal that you just created, click the three dots and click Details.

Tip:
Use filters, for example the Creation Date to find your open proposals.

The Customer Offset Items page appears.
In the area Offset Items, click Select Multiple Invoices/Prepayments.
A new pane appears.
Choose the invoice(s) and the payment that match in the list and click OK.

Note:
Use filters, for example the filter Name to find invoices linked to your customer.

The difference between the invoice and the payment should be equal to 0.
If you want to match a partial payment, for example if the payment is less than the total amount of the invoice, you need to change a field. On the page Customer Offset Proposals, in the area Offset Items:
1. Click Edit .
2. In the invoice, change the field Pay Amount in Pay Curr.
To go back to the page Customer Offset Proposals, click Back.
If the contents are correct, select your line and click Approve Offset.

A new pane appears.
Check the Voucher Information and click OK.
The offset proposal has been approved.
You can preview the information and click OK.