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Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Return Material Authorization
Use this process when taking back defective products from the customers.

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
  - Creation of Return Material Authorization (RMA)
  - Releasing the Return Material Authorization
  - Sending Back the Product after Reparation
    If the part from the RMA is repaired and ready to be returned to the customer, follow the next steps.
  - Returning the Product to Stock
    If you do not return the product to the customer, you can permanently put it back in your stock.
  - Scraping the Product from the Return Material Authorization
    If the product received from the customer cannot be repaired and is not returned to stock, you need to scrap it.
  - Creating a Credit Invoice
    You need to create a credit invoice only if the RMA caused a financial flow.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
- Statistics and Reporting

Return Material Authorization

Use this process when taking back defective products from the customers.

Important:

There are two important criteria that you must take into account for return material authorization:

The returned parts must correspond exactly to the parts that were delivered. For example, there is a difference between a bottle without housing and a bottle with housing.
Timing is the key for return material authorization. The reintegration in your stock of a product before exchanging it, must follow a clear timing. You need to synchronize the delivery of a new part and the reintegration of the part under return material authorization.
If these actions are not synchronized, it can impact cost and accounting situation of the company.

When you receive a product, you need to:

Then, once the technician has investigated the issue, you can either:

Send the product(s) back if the technician was able to solve the issue.
Or, put the product(s) back in your stock if the product cannot be sent back to the customer and is definitely returned to your stock, for example for further use.
Or, scrap the product(s) if it is inoperable.

If the RMA causes a financial flow, you must create a credit invoice.