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Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Mixed Payment for Customer
Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
Creating a Mixed Payment for a Customer

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
  - Creating a Mixed Payment for a Customer
  - Settling Available Transactions in the Account
    You can match your lines directly with the open invoice(s) for your customer. The lines must reflect what you received from your bank account.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
- Statistics and Reporting

Creating a Mixed Payment for a Customer

Creating a New Mixed Payment

Go to Financials > Cash Book > Mixed Payment.
Click New +.
Select the Cash Account.
Click Save.

Filling Transactions Details

You need to define the details of your transaction.

Go to the tab Transactions.
Click New + to add a line to decide which payment you want to receive.
Fill the following fields:
1. Payment Transaction Type: for a customer payment, select Enter Customer Payment.
2. Payer/Payee Identity: enter your customer.
3. Amount: you register a customer payment so the amount should be a gross amount and positive.
Click Save.
If you want to match your payment lines directly with the open invoice(s) for your customer: perform Settling Available Transactions in the Account.
If you do not want to match your payment lines directly, you need to approve your mixed payment: in the header, click Approve.

Note:
If you did not match your mixed payment with your invoice at this moment, a dialog will appear. Click OK to continue without the invoice or click Cancel to change your information.

A new page appears, Voucher Information.
Take note of the Voucher Information, and click OK.

The Mixed Payment is in status Approved.

Once you need to match your payment lines with the open invoice(s) for your customer: perform Creating a Customer Settlement.