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Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Credit Note
The credit note is used to correct an error or change an element in an invoice already sent.
Doing a Full Credit Note
Create a full credit note without stock impact.

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
  - Doing a Full Credit Note
    Create a full credit note without stock impact.
  - Doing a Partial Credit Note
    Correct a price or a quantity that do not impact the stock.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
- Statistics and Reporting

Doing a Full Credit Note

Create a full credit note without stock impact.

In this case you will use a credit invoice.

You can also perform this process if you need to correct charge lines.

Go to Sales > Invoicing > Customer Invoice.
Select the invoice you want to credit: in the header, click Credit/Correction Invoice > Create Credit Invoice.

It creates a new Credit Invoice.
Tip:
To find your credit invoice number easily: go in the tab History then you can see the number on the line credit invoice creation.
To access the credit note, click View > Credit Invoices.

The Customer Invoices page opens.
Click the three dots and click Details.
You can edit the lines of the credit invoice: click Edit . If you do not edit this credit invoice, then it will correspond to the same amount than in the original invoice but it will be negative.
Once you have entered all the information, you can print a work copy, click Share > Print Work Copy .
Once you have checked all the information, you can print the final version, click Share > Print Invoice .