Home
Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Statistics and Reporting
Consulting a Customer Analysis

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
- Statistics and Reporting
  - Consulting a Customer Analysis
  - Consulting Customer Basic Data Analysis
    Consult information on one or multiple customers.
  - Printing a Customer Statement
    You can print a statement for your customer in PDF.
  - Consulting Customer Open Transactions
    Display all the open balance history from customers on an exact date.
  - Consulting Customer Transactions Report
    Create a PDF report to have all the transactions for a customer or a group of customers.
  - Consulting Customer Transaction List
    You can see reports with specific details about the historic of customer transactions.
  - Consulting Customer Trial Balance Report
    Create a PDF report to have the trial balance for a customer or a group of customers.
  - Consulting Customer Invoices
    You can display a list of your customer invoices.
  - Consulting Customer Account Analysis
    You can review the transactions and balances related to your customers.

Consulting a Customer Analysis

Go to Financials > Accounts Receivable > Customer Analysis.
Use the search bar to filter your customer .
In the tab Ledger Items , you can see the transactions made by your customer:
1. Select the checkbox Show Open Items Only to see open transactions .
2. Do not select any checkbox if you want to see all the transactions.
Remember:
You can export this report in an Excel file. On your lines area, click > Export All Rows and choose if you want to see data from the columns displayed only or from all the columns.