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Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Advance Invoice
In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
Unblocking your Customer Order
Once the advance invoice is finalized, you can unblock your Customer Order.

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
  - Creating an Advance Invoice
    You can create an advance invoice from your Customer Order.
  - Blocking a Customer Order for an Advance Invoice
    In case you perform an advance invoice, you can block your Customer Order, to avoid any action on it before the payment.
  - Unblocking your Customer Order
    Once the advance invoice is finalized, you can unblock your Customer Order.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
- Statistics and Reporting

Unblocking your Customer Order

Once the advance invoice is finalized, you can unblock your Customer Order.

Your customer order needs to be in status Blocked.

There are two ways to unblock your customer order.

Go to Sales > Order > Customer Order and select your Customer Order.

The two next steps describe the first way to unblock a customer order.

In the header, click Blocked Info.

A new page opens, Handle Blocked Customer Orders.
To unblock your customer order, click the three dots and click Release Block Order.

The next steps describe the second way to unblock a customer order when the advance invoice had been paid by the customer.

In the header of the Customer Order page, click Operations > Manual Credit Check.

A dialog appears.
Click Yes.

Your customer order is unblocked.