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Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
Credit Management
Unblocking a Customer Order
Unblock a customer order following a credit check.

Order to Cash Process
Manage all the activities related to the customer cycle: from the sales quotation to the receipt of payment.
- Sales Quotation
  The sales quotation is the first step to create external documents and send an offer to a customer.
- Customer Order
  You need to create a customer order: this process enables to group information and actions about your sales with your customer.
- Invoice
  After the delivery, you need to create an invoice for the customer. The invoice displays all the details about the product or service sold to the customer.
- Creating an Instant Invoice
- Credit Note
  The credit note is used to correct an error or change an element in an invoice already sent.
- Return Material Authorization
  Use this process when taking back defective products from the customers.
- Mixed Payment for Customer
  Once you receive a payment from a customer in your bank, you have to register it as a mixed payment in IFS Cloud.
- Creating a Customer Settlement
  If you have not matched your payment(s) with the corresponding invoice(s), through the process topics/t-MatchingMixedPaymentwithExistingTransactionsCustomer.html, you can do a settlement.
- Advance Invoice
  In case you need to get paid before the delivery of a customer order, you need to use the advance invoice functionality in IFS Cloud.
- Creating a Settlement for an Advance Invoice
  You need to settle your mixed payment with your advance invoice.
- Managing Product Rentals
  The following processes explain how to manage short-term or long-term product rentals.
- Credit Management
  - Managing Credit Control
    You need to check if the system is correctly configured for credit control.
  - Blocking a Customer Order
    Your Customer Order can be blocked automatically or manually to avoid any action on it.
  - Unblocking a Customer Order
    Unblock a customer order following a credit check.
- Statistics and Reporting

Unblocking a Customer Order

Unblock a customer order following a credit check.

Go to your Customer Order, click Blocked Info.

The Handle Blocked Customer Orders page opens.
You have two options:
1. If you want to unblock the current credit check but keep the next automatic credit check for the customer order: click the three dots , then click Release Block Order.
2. If you want to unblock all the automatic credit check for the customer order: click the three dots , then click Release from Credit Check.

Your Customer Order has been unblocked.