A quantity in your purchase order has not been received
The correct process is to wait until the full reception before registering the invoice.
Condition
The quantity or parts are not received but exists in the purchase order.
Remedy
- You need to confirm within your company if your system is up to date regarding reception.
- In case the invoice is not correct from the supplier: you have to receive a credit note from him, in order to register the invoice and the credit note at the same time.
- In case your receive the part after the invoice has been initialized, there is a background job that can be configured to detect the reception and match automatically with the invoice. This action can be done manually in the page Match Invoices with New PO Receipts.